Shipping policy
SHIPPING POLICY
Last updated: September 25, 2026
At Sozany, we want every order to reach you as smoothly and reliably as possible. This Shipping Policy explains how order processing, shipping, tracking, and delivery are handled.
Sozany is operated by WEARBYGLOBAL LLC.
1. SHIPPING DESTINATIONS
We ship to customers in the United States and selected international destinations.
Shipping availability may vary depending on the product, destination, local regulations, and carrier availability.
If we are unable to ship an order to your destination, we will contact you using the information provided with your order.
2. FREE SHIPPING
Sozany offers free standard shipping on eligible orders.
Unless otherwise stated at checkout, there is no additional standard shipping charge for eligible orders.
Any available expedited or alternative shipping options may be subject to additional charges, which will be displayed at checkout before payment.
3. ORDER PROCESSING
Orders require processing before shipment.
Processing times may vary depending on product availability, order volume, weekends, public holidays, and other operational factors.
Once your order has been processed and shipped, you will receive a shipping confirmation when tracking information is available.
Please note that order processing time is separate from estimated transit time.
4. ESTIMATED DELIVERY TIMES
Estimated delivery times vary depending on the destination, carrier, product availability, customs processing, and other factors.
Any delivery estimate displayed on our website, checkout page, order confirmation, or tracking page is an estimate rather than a guaranteed delivery date unless expressly stated otherwise.
International orders may require additional time due to customs clearance and local carrier processing.
5. ORDER TRACKING
When tracking information is available, it will be provided after your order has shipped.
Please allow some time for the carrier's tracking system to update after receiving your tracking number.
Tracking information may occasionally take additional time to display movement while a shipment is being transferred between facilities or carriers.
6. MULTIPLE PACKAGES
In some cases, an order containing multiple products may be shipped in separate packages.
If this happens, packages may arrive on different dates and may have separate tracking numbers.
You will not be charged additional standard shipping fees solely because an order is divided into multiple shipments.
7. ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully review your:
• Full name
• Street address
• Apartment, suite, or unit number
• City
• State or province
• Postal or ZIP code
• Country
• Email address
• Phone number, where requested
If you notice an error after placing your order, please contact us as soon as possible.
We will make reasonable efforts to update the shipping information before fulfillment. However, once an order has been processed or shipped, we may not be able to change the delivery address.
8. FAILED OR UNDELIVERABLE DELIVERY
A package may be returned to the sender due to circumstances such as:
• An incorrect or incomplete address;
• An unclaimed package;
• Failed delivery attempts;
• Refusal of delivery; or
• Other carrier-related delivery issues.
If your package is returned to the sender, please contact us so we can review the situation and determine the available options.
Additional shipping charges may apply for reshipment where the delivery failure resulted from incorrect information supplied by the customer, subject to applicable law.
9. DELAYED ORDERS
Although we work with shipping and fulfillment partners to provide reliable delivery, occasional delays may occur.
Possible causes include:
• Severe weather;
• Carrier disruptions;
• High seasonal shipping volumes;
• Public holidays;
• Customs inspections;
• Transportation disruptions;
• Local delivery conditions; or
• Other circumstances outside our reasonable control.
If your tracking information has not updated for an extended period or your order appears significantly delayed, please contact us and we will help investigate the shipment.
10. LOST PACKAGES
If tracking indicates that your package may be lost in transit, please contact us.
We may work with the shipping carrier or fulfillment partner to investigate the shipment.
Depending on the circumstances and applicable consumer law, an appropriate resolution may include a replacement, reshipment, or refund.
11. PACKAGES MARKED AS DELIVERED
If your tracking information shows that your package was delivered but you cannot locate it, please:
• Check around your delivery location;
• Check with household members or neighbors;
• Check any mailroom, reception desk, parcel locker, or secure delivery area; and
• Contact the carrier when appropriate.
If you still cannot locate the package, contact Sozany and we will help review the available tracking and delivery information.
The resolution will depend on the circumstances of the delivery and applicable law.
12. DAMAGED PACKAGES
If your order arrives damaged, please contact us as soon as reasonably possible.
To help us resolve the issue, please provide:
• Your order number;
• A description of the issue;
• Photos of the damaged product; and
• Photos of the shipping packaging where relevant.
We will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy and applicable law.
13. INTERNATIONAL SHIPPING
International orders may be subject to customs clearance, import requirements, duties, taxes, or other charges imposed by the destination country.
Where duties, taxes, or other import charges are not collected at checkout, they may be collected by local customs authorities, carriers, or other authorities upon arrival.
Any such charges are determined by the destination country and may be the customer's responsibility, subject to applicable law.
Customs processing may also affect estimated delivery times.
14. CUSTOMS AND IMPORT RESTRICTIONS
Customers placing international orders are responsible for ensuring that the products they purchase can legally be imported into their destination country where applicable.
Customs authorities may inspect, delay, or restrict shipments according to local regulations.
Sozany is not responsible for delays caused solely by customs procedures or government inspections outside our reasonable control, except where responsibility cannot legally be excluded.
15. ORDER CHANGES AND CANCELLATIONS
If you need to change or cancel an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate your request.
However, once an order has entered fulfillment or has been shipped, we may no longer be able to modify or cancel it.
If your order has already shipped, our Return & Refund Policy will apply.
16. CONTACT US
If you have questions about shipping, tracking, or delivery, please contact us:
Sozany
Operated by WEARBYGLOBAL LLC
30 N Gould St Ste N
Sheridan, WY 82801
United States
Email: hahanhnd94@gmail.com
Phone: +1 (505) 532-1222
Website: https://sozany.com