Return & Refund Policy

At Sozany, we want you to feel confident with every purchase. If something isn’t right with your order, we’re here to help.

30-Day Return Policy

We accept eligible returns within 30 days of delivery.

To be eligible for a return, your item must be in the same condition in which you received it, unused, with all original components and accessories included, and in its original packaging whenever possible.

Please do not send any products back without contacting us first. Returns sent without prior authorization may not be accepted.

To start a return, contact us at hahanhnd94@gmail.com with your order number and the reason for your return. Our support team will provide return instructions and the appropriate return address.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your product arrives damaged, defective, or you receive the wrong item, contact us as soon as possible so we can review the issue and make it right.

Please include:

• Your order number
• A brief description of the issue
• Clear photos or videos showing the problem

For verified damaged, defective, or incorrect items, Sozany will provide an appropriate resolution at no additional cost to you, which may include a replacement or refund depending on the circumstances.

Change-of-Mind Returns

If you decide the product isn't right for you, you may request a return within the 30-day return period as long as the item meets our return conditions.

Unless the item arrived damaged, defective, or incorrect, return shipping costs are the responsibility of the customer. Original shipping charges, if any, are non-refundable.

We strongly recommend using a trackable shipping service when returning an item.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow additional time for your bank or payment provider to process and post the refund to your account.

Processing times may vary depending on your financial institution.

Exchanges

If you would like a different color or product, please contact our support team first.

Where an exchange cannot be processed directly, the easiest option may be to return the eligible item for a refund and place a new order.

Order Cancellations & Changes

If you need to cancel your order or change your shipping information, contact us as soon as possible after placing your order.

We will do our best to accommodate your request. However, once an order has entered processing or has been shipped, we may no longer be able to cancel or modify it.

Non-Returnable Items

For hygiene and safety reasons, products that have been used, washed, damaged after delivery, altered, or returned with missing components may not be eligible for return.

We may also be unable to accept items that show clear signs of use beyond what is reasonably necessary to inspect the product.

This does not affect your rights regarding products that arrive damaged, defective, or incorrect.

International Returns

Sozany serves customers worldwide. Return procedures and return shipping costs may vary depending on the destination country.

Before sending an international return, please contact us so our team can provide the correct instructions and return destination.

Customers are responsible for return shipping costs for change-of-mind international returns unless otherwise stated by Sozany.

Contact Us

If you have any questions about a return or refund, please contact us:

Sozany
Operated by WEARBYGLOBAL LLC
30 N Gould St Ste N
Sheridan, WY 82801
United States

Email: hahanhnd94@gmail.com
Phone: +1 (505) 532-1222
Website: sozany.com